Problem solving skills for a defined range of unpredictable problems involving participation in the development of strategic initiatives Plain English literacy and communication skills in relation to analysis, evaluation and presentation of information Teamwork skills involving the contribution to solutions and goals of a non-routine or contingency nature Group facilitation and presentation skills in relation to transferring and collecting information and gaining consensus on concepts Negotiation skills in relation to other team members and applied to a defined range of predictable problems Report writing skills for business requiring depth in some areas, and analysis and evaluation of information in a defined range of areas Change management skills in relation to maintaining the continuity of IT operations and business functions Customer service skills in relation to reviewing change procedures Skills in handling difficult clients in relation to reviewing change procedures Conflict resolution skills in relation to reviewing change procedures Risk analysis skills in relation to reviewing change procedures |